Qualification:
Qualification: Graduate/ BE / MCA or Equivalent
Experience: 3-4 years of experience in providing L1/L2 support in Telecom/VAS domain and with at least 2-4 years experience in supporting Telecom VAS software products/applications.
Skills : Advanced knowledge of Telecom , Networking and UNIX or other OS Administration, Sound understanding of VAS Services , Call flows , GSM , SS7 , clustering solutions , Problem debugging/isolation skills for applications/DBs /Interfaces , Vendor co-ordination and conflict mgmt skills , Documentation, Shift operations planning and co-ordination , Reporting & Presentations , Write well constructed shell scripts with functional routines, Deal with customers in a professional & courteous manner which keeps them informed and offers value on a daily basis, Thorough understanding of monitoring and reporting tool & Processes, Excellent communication skills in English and local language - Written & Oral. Expertise in MS Office suite