Skills: Telecom & Networking fundamentals, Unix or other OS Administration , Awareness of VAS Services , Call flows , GSM , SS7 , clustering fundamentals , Understanding of disk systems (such as Mirroring and RAID) , Initial trouble shooting skills for applications/Interfaces /DBs , Vendor co-ordination skills , Listens to others and asks appropriate questions to understand issues , Monitoring & Reporting , Excellent communication skills in English and local language - Written & Oral , Expertise in MS Office suite

Experience: 1-3 Years in providing Onsite / L1 support in Telecom/VAS Product/application support, Technical Assistance Center/Customer support for Telecom/VAS Application admin or equivalent.

Responsibilities : To operate under 24x7 basis , Carry out routine L1 Ops activities & checklists, Provide resolutions for Incident/Faults/Service requests , Understand process tables and how to stop and start processes, Liaise directly with customers on service requests or problems, ensure understanding of business impact associated with problems and keeps the customer informed as part of the resolution process, Retain ownership of customer issues until resolved, escalated or accepted by another individual, Actively participates in team discussions and activities, carry out /coordinate testing, Display an enthusiasm and willingness to learn , Work together with other local technical groups in order to resolve customer issues effectively, Adheres to company asset usage policies. E.g. Internet usage and customer,