Experiences :

August 2000 - now:
IT Product and Information Systems Procurement Administrator staff at PT. Coca-Cola Amatil Indonesia.

This position is intended to provide administration services for Information Systems Procurement in Information Systems Department of Coca-Cola Amatil Indonesia. Focus of the IT administration includes IT capital equipment product, product certification, licenses and agreements, capital budget and operation expenses administration.

General responsibilities:
1. Administering the IS capital procurement cycle, including :
 Ensuring that all IS capital request are handled properly in timely manner
 Ensuring the completion of approval according to the timelines, by doing daily check and follow up to the related approver
 Ensuring that approved request are forwarded to the Purchasing Department for further action according to the priority
 Ensuring that orders are received in time, by doing follow up to the supplier
 Ensuring that all documents are filed properly

2. Administering the IS non capital procurement cycle, including :
 Ensuring that all IS non capital request are handled properly in timely manner
 Ensuring the completion of approval according to the timelines, by doing daily check and follow up to the related approver
 Issued the Purchase Order to the supplier
 Ensuring that orders are received in time, by doing follow up to the supplier
 Ensuring that all documents are filed properly

3. Administering the regular IS Product Certification process, including :
 Assisting IS Managers in the preparation of Product Certification List Update (communicating to the business partners)
 Administering regular Product Certification approval
 Maintaining IS Product Certification Database
 Proactively searching and keep update with the latest IS products and technology according to the given strategy outlined by IS Management

4. Administering the IS agreements, including :
 Assisting IS Managers in establishing new IS agreements for maintenance, services and licenses (communicating to the business partners)
 Administering the IS agreements approvals
 Maintaining IS agreement filing both in electronic and paper formats

5. Administering the IS Vendor Management Database, including :
 Maintaining the contracts and licenses in database.
 Ensure high quality of IS Vendors with continuously review the performance
 Maintaining the complete information of the vendor profile
 Preparing the renewal contracts and licenses

6. Negotiating and Managing Service Level Agreement for Information Systems Products, including:
 Getting extensive information and knowledge about Information Systems business requirements
 Completely interpret and respond to common inquiries or complaint
 Capability to present information effectively and persuasively to the end user and business partner
 Ability of problem define with collect data from different perspectives and draw conclusion
 Ability to understand business environment as a whole that has relation with organization.

7. Ensuring customer satisfaction for requesting IS capital by providing quick responses and advises to all incoming requests

8. Working with National Information Technology Manager to prepare the yearly capital and expenses budget for Information Systems equipment

9. Assisting IS Managers in regular and day to day capital budget and related IS expenses administration

Accountabilities:
1. Developing and maintaining Regular Product Certification List Update for computer equipment.
2. Doing follow up and provide update for IT equipment requests as registered in Capital Expenditure Database.
3. Providing quick responses and advises to all incoming requests for computer equipment within CCAI
4. Preparation of IT licenses and agreements documents and administration.
5. Maintaining communication to vendors and business partners.

December 1999 August 2000:
Customer Support at PT. Seruling Indah Permai (Link Net), Internet Broadband Service Provider, Tangerang.
Job Description:
 To support Internet installation (hardware and software) for customer.
 To support all company product (hardware and software).
 Networking installation.
 Weekly and Monthly report for customer complaint.
Skills Developed:
 Having more knowledge of handling customer problem.
 Having good analytical and solved problem.
 Experienced in emergency troubleshooting.
 Experienced of individual or teamwork environment.