Responsibility :

• Identifying potential technical or business obstacles and suggesting solutions
• Providing updates on Technosoft's strategic and product roadmaps to internal team as well as to customers
• Conducting quarterly site visit to customer and delivering quarterly reviews that summarize support issue trends and identify opportunitioes for improvement
• Maintain current functional and technical knowledge of the entire Technosoft product line
• Provide Clear and constructive product feedback to Technosoft Product Management teams based on custonmer requirement
• Functional as frontline technical resource for "Best Price" and informal customer question
• Provide Timely report to internal management and external client
• Maintain Support Level Agreement for customer

Requirement :

• At least 5+ years experience in customer - facing position in support, technical account manager, or support engineer role
• Experience in modern software development methodologies, with emphasis on software and hardware architecture, infrastructure design and development and windows
• Knowledge of C# and Microsoft Dynamic AX/CRM preferred
• Strong analytical skill regarding technical and project management issues
• Flexible to be on-call via a company provided mobile device to respond to high-severity customer issues during non-standard business hours
• Ability to manage and drive competing requests across simultaneous client engagements
• Strong organization skill with an ability to manage competing client demands
• Ability to interact and communicate with multiple levels of people including CxO
• Excellent Knowledge in bussiness process and financial literate
• Excellent Communications and interpersonal skill including presentation skills
• Will be positioned in Jakarta, Indonesia
• Willing and able to travel locally within indonesia and worldwide
• Bachelor's Degree required or equivalent industry experience
• Fluent in ENglish, Japanese would be adnvantage
• Send your CV to hr@technosoft.co.id